To initiate a return, you MUST call Mariela in the Gematria customer service office between the hours
of 9:30 am and 4:30 pm Pacific time Monday through Friday to have an Authorization Number issued and
the additional information you will require to complete your return. Returns sent without prior authorization from our office are not eligible for credit or refunds. Our Toll Free Number within the USA is 888-838-8877, or phone 760-931-8563.
PLEASE NOTE OUR 60 DAY MONEY BACK GUARANTEE IS CHANGING TO A 30 DAY GUARANTEE EFFECTIVE ON SEPT. 1, 2012. ALL ORDERS PLACED ON OR BEFORE AUGUST 31, 2012 WILL RECEIVE THE 60 DAY GUARANTEE.
Gematria Products, Inc. takes great pride in the quality of our products and we want to make sure you are completely satisfied! We guarantee every product that we sell. We offer a 30 day money back guarantee from purchase date on all opened or unopened product. Merchandise returned more than 30 days after the purchase date will not be eligible for a return. If you are not completely satisfied, you may call our office for a return authorization number, along with further instruction to complete your return. We will promptly refund your money or send a replacement when applicable. Refunds will be issued as a store-credit or a return credit to your credit card. Gematria Products, Inc. will not be responsible for shipping and handling on returned items. In addition, we will not be responsible for returned product that is lost in transit.